After entering a monitoring program, what steps must you take and by when?

• A. You will receive a remediation email; you must provide your business model, refund/cancel/return policies, security/dispute/fraud mitigation tools, and a root cause analysis; complete within 5 calendar days.
• B. You must pause all transactions for 30 days.
• C. You must pay a remediation fee.
• D. You can ignore the notice.

Answer: (A)

Documentation and timely action are the focus when you're in a monitoring program. After you’re flagged, you’ll receive a remediation email that asks you to document and confirm how your business operates and how you protect customers. This includes sharing your business model and your refund, cancellation, and return policies, plus the security, dispute, and fraud mitigation tools you have in place. You also need a root cause analysis that explains what happened and the concrete steps you’ll take to prevent a recurrence. Completing everything within five calendar days shows you’ve actively addressed the issues and given the program clear information to assess ongoing risk.

Pausing all transactions for 30 days isn’t the standard remediation step and would disrupt customers. A remediation fee isn’t a typical requirement, and ignoring the notice would only worsen the situation.