What can PetWalk Club do on their website to reduce the likelihood of disputes?

• A. Collect as much payment information as possible upon purchase.
• B. Offer a flexible cancellation policy.
• C. Provide a detailed privacy policy.
• D. Include terms of service for all new clients.

Answer: (D)

A clear, binding agreement that new clients accept sets the rules up front and helps prevent misunderstandings that lead to disputes. Terms of service lay out what PetWalk Club will provide, what the client is responsible for, payment terms, cancellation and refunds, liability limits, and exactly how any disagreements will be resolved. When every new client agrees to these terms, there’s a written reference point both sides can rely on, which makes conflicts easier to navigate and less likely to escalate. The defined dispute-resolution process gives a concrete path—such as negotiation or arbitration—rather than leaving issues to chance. This approach directly reduces disputes by aligning expectations and providing a formal framework, more effectively than simply collecting more payment data, offering a flexible cancellation policy without a formal agreement, or focusing only on a privacy policy.