What is true about inquiries and retrievals in disputes?

• A. Submitting required evidence or refunding the payment in full can resolve the inquiry.
• B. They always escalate to a chargeback if unresolved.
• C. They are only used for Mastercard disputes.
• D. They are unrelated to evidence collection.

Answer: (A)

Inquiries and retrievals are early steps in the dispute process that give you a chance to provide information or make things right before a formal chargeback is issued. If you submit the required evidence—such as receipts, delivery confirmations, or other documentation—or you refund the payment in full, the dispute can be resolved and closed without proceeding to a chargeback. These steps aren’t tied to Mastercard only, and they aren’t merely signs of a problem; they’re mechanisms to resolve disputes through evidence collection or reconciliation. If you don’t provide sufficient evidence or a refund, the dispute can progress to a chargeback, but that progression isn’t guaranteed and depends on the information received.